Our Services

Most organizations rely on numerous enterprise applications, data stores, and business partners to conduct business. Integrating systems across a wide variety of new and old applications – across the enterprise as well as with supply chain partners – has always been a major challenge to achieving real-time business processes execution.

Today, business agility requires not only that the integrations across heterogeneous systems are in place but also upgraded and maintained as applications and underlying technologies evolve.
SoftGate is mindful that the products we develop or the projects we support on behalf of our clients typically involve “mission critical” system integrations to third party products or legacy systems.

We also understand that our deep industry domain expertise is an important factor in delivering these mission critical interfaces rapidly, cost effectively, and so that they leverage our clients’ enterprise and supply chain functions. For these reasons, we have developed particular expertise in supporting Independent software vendors (ISVs) in the development of standard product application programming interfaces (APIs) methods and associated integration tools, as well supporting businesses in large-scale integration efforts remotely or on-site anywhere on the globe.

We are a technology and integration vendor with extensive expertise with a variety of EAI tools such as WebMethods, BEA, MQ Series, WebSphere as well as led a variety of system integration projects using XML-based jand web services integration methods.

Application Maintenance, Upgrades and Help Desk Services

Efforts such as bug fixes and minor product enhancements, technology or platform upgrades, Help Desk management, release management, and related configuration control absorbs significant technical staff and management tirtjfe while diverting efforts and funds from more strategic product development. While annual maintenance or other revenue-generating fees are designed to cover these efforts, gains in efficiency at lower cost provide immediate and long-term gains in profitability.

SoftGates helps financial institution by taking on software product maintenance tasks, technology upgrades, and first tier or second tier Help DesK services at the same or better quality and at lower cost. We take our commitment to providing excellence in after market product maintenance services seriously. Regardless of whether we are providing first tier or second tier support services, we understand that ultimately the service levels provided are a reflection of our client to their customers.

Therefore, we use Service Level Agreements (SLAs) and a metric-based approach to ensure the highest quality support is provided and to give our clients the means for measuring/ success.

We operate as an extension of our client’s software, technical or product support organization and can perform tasks such as:

• First or second tier Help Desk Support 24 x 7/365 with dedicated support teams
• Bug fixes, routine product enhancements, testing, patches, and configuration management
• Product release management and distribution
• Database upgrades and upgrades of other third party product components, platforms, and technologies
• Technical architecture upgrades from older technologies to newer technologies such as J2EE and Service Oriented Architecture (SOA) approaches
• User and technical documentation maintenance